Category Getting Started

Care Coordination

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People living with HIV/AIDS are eligible to enroll in Care Coordination with HIV Alliance, which is funded by the Ryan White Care Act.  HIV Alliance serves people living in Clatsop, Coos, Curry, Douglas, Josephine, Jackson, Klamath, Lake, Lane, Lincoln, and Marion Counties.   Enrollment is voluntary and confidential.  Once enrolled, Care Coordinators and RN Case Managers will help with planning and managing your healthcare.  As a participant you will have the benefit of having access to a well developed information and service network within your community.  The intent of our program is to improve your access to services and help you with many decisions involved in living with HIV.  We take a holistic approach, understanding that all aspects of a persons health & wellness should be addressed.

Steps To Becoming A Client

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There are three steps to becoming a client.  The Intake Coordinator is here to help you through this process:

 Step 1: Intake

  • Call 541-342-5088 or Toll Free 1-866-470-3419 and ask for an Intake Coordinator.
  • Schedule an appointment for enrollment via walk in or by phone.
  • Complete and return intake paperwork
  • Provide information about where we can obtain HIV verification for you
  • Provide the following:
    • Income Verification
      • Work income (2 months current, consecutive pay stubs or earnings statements for ALL jobs)
      • Self-employment income (most recent quarterly tax returns or business records for the most recent 3 consecutive months)
      • Unemployment benefits (compensation stubs)
      • Disability benefits (award letter)
      • Stocks, bonds, cash dividends, trust, investment income, royalties (documentation from financial institution showing income received, values, terms, and conditions)
      • Alimony/Child support, foster care payments (benefit award letter or official document showing amount received regularly)
      • Pension or retirement income (not SSI) (annual benefit statement)
      • Social Security retirement/survivor’s benefits (annual benefit statement)
      • Veterans benefits (benefit award letter)
      • Social Security Income (SSI/SSDI) (annual benefit statement)
      • Public Assistance (not SNAP or LIHEAP) (most recent payment statement or benefit notice)
      • Worker’s Compensation or sick benefits (benefit award letter)
    • Proof of Residency
      • One of the Following:
        • Unexpired Oregon Driver License
        • Unexpired Tribal ID
        • Unexpired Oregon State ID
        • Utility bill (cell phone bills not accepted)
        • Lease, rental, mortgage, or moorage agreement
        • Most recent property tax document
        • Residency Verification Form (will be provided only if no other form of documentation
      • OR Two of the Following:
        • Copy of SSI/SSDI Award
        • Copy of public assistance document (SNAP, OHP, etc.)
        • Current Oregon Voter Registration Card
        • Pay-stubs showing the employee’s home address
        • Documents issued by a financial institution (bank statement, credit card bill)
        • Court Corrections Proof of Identity
        • Homeowner’s Association fee
        • Military/Veteran’s Affairs
        • Oregon vehicle title or registration card
        • Approved letter from Oregon State Hospital, homeless shelter, transitional service provide

Step 2: Care Coordination Screening

  • This is a chance to meet with your Care Coordinator to talk about your needs and create a plan for your care.  The Intake Coordinator will schedule this with you.

Step 3: RN Health Assessment

  • The RN will talk with you about your health and answer questions.  Together you will identify ways to improve your wellness.  The Intake Coordinator will schedule this with you.

Is There a Financial Limit to Receive Care Coordination Services?

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Anyone living with HIV may receive care coordination services, including medical case management. However, emergency financial assistance is limited to clients below 250% of the Federal Poverty Level (http://aspe.hhs.gov/poverty/15poverty.cfm). For 2014 this is $2,431.00 a month for a family of one.

Anyone living with HIV may receive care coordination services, including medical case management. However, emergency financial assistance is limited to clients below 250% of the Federal Poverty Level. For 2009 this was $2,167/month for a family of one.

I Have Insurance and am Financially Stable But Don't Know Anyone Else Living with HIV. Where Can I Meet People that Understand What I am Going Through?

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The HIV Alliance offers several social groups for people living with HIV/AIDS. With a referral from a Care Coordinator you can attend one of our groups as part of the services we offer.The HIV Alliance has a weekly social group for people living with HIV/AIDS. With a referral from a care coordinator you can attend the group even if you don’t need our other services.

Why Do People Living with HIV/AIDS Need Care Coordination Services?

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Many people living with HIV/AIDS face multiple challenges. This may include mental health conditions, addictions issues, and/or other medical diagnoses. In addition, HIV can be financially devastating, leaving people unable to work or with a reduced ability to earn income. This combined with the management of a chronic disease and the high cost of care leaves many with the need for additional support.Many people living with HIV/AIDS face multiple challenges. This may include mental health conditions, addictions issues, and/ or other medical diagnoses. In addition, HIV can be financially devastating, leaving people unable to work or with reduced ability to earn income. This combined with the management of a chronic disease and the high cost of that care leaves many with the need for additional support.

Do I Have to be "Clean and Sober" to Become a Client?

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No. We may recommend you kick the habit but if you don’t want to, or are not ready, we’re still here to help. We embrace a Harm Reduction Philosophy. This means that we understand not everyone is ready to quit, so we work with clients to help them take steps to reduce risk, such as by providing new syringes so that a client does feel compelled to reuse syringes or share syringes.

No. We may recommend you kick the habit but if don’t want to or are not ready, we’re still here to help. We embrace a Harm Reduction Philosophy. This means that we understand not everyone is ready to quit, so we work with clients in taking steps to reduce risk.

I Have Health Insurance Through Work But My Co-pays are Really Expensive and I Can't Afford to Get My Medication. Is There Any Way to Get Help?

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Yes, Our Care Coordinators can help you find assistance.  One option might be Oregon’s AIDS Drug Assistance Program (ADAP) is called CAREAssist.  CAREAssist can help you with the cost of premiums and co-pays. More information can be found on our Insurance Services page.

There is a program in Oregon called CAREAssist (aka AIDS Drug Assistance Program) that can assist you with the cost of premiums and co-pays. Contact the Care Coordination Center or use the link for DHS HIV Client Services on the links page for more information.

I Was Recently Diagnosed with HIV and I Don't Have Insurance. What Should I Do?

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Through the Affordable Care Act there are several types of insurance to choose from.  Care Coordinators will guide you through the process of enrollment for the insurance type you qualify for.  More information can be found on our Insurance Services page.
Although the Oregon Health Plan currently has limited enrollment, other options do exist. Contact a care coordinator for more details or see the links page for Insurance Resources section.

I Just Moved Into Town. How Do I Become a Client?

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Becoming a client is as easy as calling our agency and scheduling an appointment with an Intake Coordinator.  Our program is voluntary and you can dis-enroll at any time.  To learn more about eligibility requirements please read our Getting Started page.Contact the intake coordinator at 541-342-5088 or 1-866-470-3419 to schedule an intake appointment. You may also click here to send an email request. (NOTE: We cannot guarantee the security of your email connection). We will ask you for the following:

  • Photo ID
  • Proof of income
  • Insurance card, if applicable
  • HIV verification