FAQs
I just moved into town. How do I become a client?
Contact the intake coordinator at 541-342-5088 or 1-866-470-3419 to schedule an intake appointment. You may also click here to send an email request. (NOTE: We cannot guarantee the security of your email connection). We will ask you for the following:
- photo ID
- proof of income
- insurance card, if applicable
- HIV verification
I was recently diagnosed with HIV and I don't have insurance. What should I do?
Although the Oregon Health Plan currently has limited enrollment, other options do exist. Contact a care coordinator for more details or see the links page for Insurance Resources section.
I have health insurance through work but my co-pays are really expensive and I can't afford to get my medication. Is there any way to get help?
There is a program in Oregon called CAREAssist (aka AIDS Drug Assistance Program) that can assist you with the cost of premiums and co-pays. Contact the Care Coordination Center or use the link for DHS HIV Client Services on the links page for more information.
Do I have to be "clean and sober" to become a client?
No. We may recommend you kick the habit but if don't want to or are not ready, we're still here to help. We embrace a Harm Reduction Philosophy. This means that we understand not everyone is ready to quit, so we work with clients in taking steps to reduce risk.
Why do people living with HIV/AIDS needs care coordination services?
Many people living with HIV/AIDS face multiple challenges. This may include mental health conditions, addictions issues, and/ or other medical diagnoses. In addition, HIV can be financially devastating, leaving people unable to work or with reduced ability to earn income. This combined with the management of a chronic disease and the high cost of that care leaves many with the need for additional support.
I have insurance and am financially stable but don't know anyone else living with HIV. Where can I meet people that understand what I am going through?
The HIV Alliance has a weekly social group for people living with HIV/AIDS. With a referral from a care coordinator you can attend the group even if you don't need our other services.
Is there a financial limit to receive care coordination services?
Anyone living with HIV may receive care coordination services, including medical case management. However, emergency financial assistance is limited to clients below 250% of the Federal Poverty Level. For 2009 this was $2,167/month for a family of one.
Questions? More information?
Manager of Client Services
541-342-5088 x 122