Care | Prevent | Educate | Engage

Site Supervisor & Care Coordinator – Roseburg Office

DEPARTMENT: Client Services

REPORTS TO: Client Services Manager

JOB LOCATION: 647 W Luellen Drive, Suite 3, Roseburg, Oregon 97470

 

SALARY AND BENEFITS 

  • Current FTE: 1.0 FTE (40 hours/week)
  • Salary range: $17.00 – $20.00/hour
  • Paid holidays, vacation time, and sick leave
  • Health insurance (medical, dental, vision) available to employees working .75 FTE and above
  • This position is hourly and non-exempt, i.e. subject to state and federal wage and overtime requirements

 

THE POSITION 

The position will act as a site supervisor for the Roseburg Office, as well as serving clients as a Care Coordinator.

As a Care Coordinator, this person works with clients to develop a care plan that will lead to stability, self-sufficiency, and create conditions amenable to client self-management of their health. Care Coordinators will participate on the team of providers, and may be the lead of that team.

The role of the Care Coordinator includes assisting the client in accessing medical programs, including insurance, as well as social services. The CC acts as an advocate, providing ongoing support to the client in order to maintain access to medical assistance programs, and minimize any break in access to medical care. The CC will support the clients goals to address the social determinants of health including, services to meet basic needs such as housing, transportation and food, as well as alcohol and drug programs, mental health services, vocational programs and SSI/SSDI. The Care Coordinator facilitates this access through the provision of referrals, and additional coordination or advocacy as needed. This position coordinates access to support services provided through the Ryan White Treatment Modernization Act of 2006.

As the Site Supervisor, this position works closely with management staff to ensure that services are provided in compliance with agency and applicable regulations and that office needs are met.  The role of the Site Supervisor is not to replace the staff supervisor, but to oversee office operations.   The Site Supervisor will play a key role in ensuring that the office runs smoothly, staff and customer needs are met, and will handle tasks that require direct attention or action.  They will work closely with the program managers to proactively address concerns and enhance the work environment.

 

RESPONSIBILITIES

Client Care

  • Client identification, outreach and engagement
  • Psychosocial assessment of need;
  • Provide direct one-on-one and phone care coordination services
  • Visit accompaniment services
  • Make appropriate referrals, including follow up and documentation.
  • Conduct phone and face-to-face assessments and annual reassessments
  • Development of a service plan or care plan
  • Advocate on behalf of our clients
  • Provide HIV education, including explanation of available services, and partner programs
  • Support client Implementation of the care plan
  • Monitor of ongoing client needs and reassess as appropriate
  • Coordinate with Program Assistant to order Emergency Financial Assistance

 

SUPPORT

  • Develop and strengthen relationships with service providers
  • Maintain up to date information about medical insurance and assistance programs, social services and medical providers
  • Maintain up-to-date HIV knowledge;
  • Maintain up-to-date and accurate client records, including CareWare
  • Participate in required training pertaining to case management
  • Participate in necessary meetings & teams
  • Assist Manager with all necessary reports
  • Other duties as defined by Director and Ryan White Principles and Standards

 

QUALIFICATIONS

  • Bachelor’s Degree in Social Work/Human Service or other related field or 2 years full time case management or related experience
  • Leadership experience
  • Client-centered service experience
  • Experience working with clients who have substance abuse and/or mental health issues
  • Detail-oriented
  • Self-manager/self-motivated
  • Ability to work with diverse populations
  • Knowledge of local and statewide social service providers
  • Excellent written and oral communication skills
  • Working knowledge of databases
  • Record-keeping & organizational skills
  • Willing to be part agency & department teams
  • Valid Oregon drivers license, driving record sufficient to be covered by agency auto insurance policy, ability to transport self to job related events
  • TB test
  • Flexible hours required, some evenings and weekends
  • Ability to pass agency criminal background check

 

TO APPLY: Please download application. Then, send PDF application, cover letter and resume to Sherrie Runion at srunion@hivalliance.org

Only complete applications including employment application, resume and cover letter will be considered.

This position is open until filled.

Thank you!

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