Care | Prevent | Educate | Engage

Bi-lingual Application Assistor (Spanish/English) – Eugene Office

DEPARTMENT:  Client Services           

REPORTS TO: Client Services Pilot Programs Manager        

 

SALARY AND BENEFITS

  • Current FTE: .75-1 FTE (30-40 hrs/ week)
  • Starting Pay: $15/hr
  • This position is hourly and non-exempt, i.e. subject to state and federal wage and overtime requirements

 

THE POSITION

The Application Assistor works directly with Spanish and English speaking clients to assist them in enrolling in a health insurance plan or program. Application Assistors work closely with the medical case management team including Care Coordinators and Nurses.

 

The role of the Application Assistor includes assisting the client in enrolling in the appropriate health insurance plan or program. This includes Oregon Health Plan and various private insurance companies through the insurance exchange maintained by Cover Oregon. This position also works closely with staff at Care Assist and other agencies.

 

RESPONSIBILITIES

  • Client identification, outreach and engagement
  • Provide direct services one-on-one and phone
  • Schedule times to meet with clients
  • Meet with clients to enroll them in the appropriate insurance plan or program
  • Communicate with Case Managers and Care Assist staff
  • Maintain up to date basic information regarding insurance plans and programs in Oregon
  • Maintain up-to-date and accurate client records
  • Participate in required training pertaining to case management
  • Participate in necessary meetings
  • Assist Director with all necessary reports
  • Participate in agency teams and client case conferences
  • Other duties as defined by Director and Ryan White Principles and Standards

 

QUALIFICATIONS

  • Valid Oregon driver’s license, driving record sufficient to be covered by agency auto insurance policy, ability to transport self to job-related events, meetings and locations
  • TB test (provided at agency)
  • Flexible hours required, including some evenings and weekends
  • Ability to pass agency criminal background check
  • Ability to multitask
  • Ability to manage multi line phone system
  • Strong written and verbal communications
  • Ability to maintain boundaries and manage visitors to agency public spaces
  • Attention to detail
  • Experience with Word, Outlook and Excel preferred
  • Customer service experience
  • Ability to conduct interviews effectively over the phone and in person

 

Send PDF application, cover letter and resume to Brittney Wright at bwright@hivalliance.org

Only complete applications including employment application, resume and cover letter will be considered.

Position open until filled.

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